At Rooted Friends, we take great care in packaging and shipping your plants to ensure they arrive in perfect condition. Below are the details of our shipping and delivery policies, including all necessary nuances to provide a smooth and satisfactory experience.

Shipping Locations

• We currently ship to all U.S. states.
• If you are outside these areas, please contact our customer service to discuss potential shipping options.

Processing Time

• Order Processing: Orders are typically processed within 1-3 business days.
• Peak Seasons: During peak seasons or sale events, processing times may be slightly longer. We appreciate your patience during these periods.

Shipping Methods and Times

• Standard Shipping: Delivery typically takes 3-7 business days, depending on your location.
• Express Shipping: Available at an additional cost, with delivery usually within 1-3 business days.
• Tracking: All orders come with tracking information, which will be emailed to you once your order has been shipped.

Packaging

• Safe Packaging: Our plants are carefully packaged with protective materials to prevent damage during transit.

Shipping Costs

• Free Shipping: We offer free standard shipping on our orders to all U.S. states.
• Express Shipping Rates: Express shipping is available for an additional fee, which will be calculated at checkout depending on the weight of the order and your location.

Delivery Issues

• Damaged Plants: If your plant arrives damaged, please contact us within 48 hours of receipt with photos of the damaged plant and your order number. We will arrange for a replacement or issue a store credit.
• Lost or Delayed Shipments: If your shipment is lost or significantly delayed, please reach out to us so we can work with the shipping carrier to resolve the issue.

Special Considerations

• Weather Conditions: We monitor weather conditions closely to avoid shipping plants during extreme temperatures that could harm them. In such cases, we may delay shipping until conditions are more favorable.
• Holiday Shipping: During holiday seasons, delivery times may be extended due to high shipping volumes. We recommend placing orders early to ensure timely delivery.

Contact Information

For any questions or concerns regarding shipping and delivery, please contact our customer service team through Contact Form.

Thank you for choosing Rooted Friends. We are committed to ensuring your plants arrive safely and promptly, and we appreciate your trust in our services.