SHIPPING INFORMATION
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery on the carrier’s website.
How are the plants packaged for shipping?
Our plants are carefully packaged to ensure they arrive in perfect condition. We use custom packaging solutions designed to protect the plants during transit, including secure pots, cushioning material, and breathable wraps.
Do you ship internationally?
Currently, we only ship within the USA. We are working on expanding our shipping options in the future. Please check back for updates or sign up for our newsletter to stay informed.
Do you ship plants during the winter months?
Yes, we ship plants year-round, including during the winter months. We take special precautions to ensure your plants arrive safely and in good condition despite the cold weather.
Do you ship to all regions during winter?
We ship to most regions during winter, but there may be restrictions for areas experiencing extreme cold or severe weather conditions. If we cannot ship to your location, we will notify you promptly and offer alternative solutions.
How do you protect plants from cold weather during shipping?
We use insulated packaging and heat packs to protect plants from cold temperatures. These measures help maintain a stable temperature during transit to prevent any damage from freezing conditions.
How long does holiday shipping take?
During the holiday season, shipping may take a bit longer due to high demand. We recommend placing your orders early to ensure timely delivery. Typically, shipping takes 5-7 business days, but please allow extra time during peak holiday periods.
PAYMENT INFORMATION
What payment methods do you accept?
We accept all major credit cards, and other secure payment methods. For a complete list, please visit our payment options page during checkout.
ORDERS AND RETURNS
What if my plant arrives damaged or unhealthy?
We strive to deliver all plants in excellent condition. If your plant arrives damaged or unhealthy, please contact our customer service within 48 hours of delivery. Provide a photo of the plant, and we will either send a replacement or issue a refund. But please take into account that a few damaged leaves considered to be acceptable after rough transit.
Do you offer refunds or returns?
Due to the perishable nature of plants, we do not accept returns. However, if there is an issue with your order, such as a damaged or incorrect item, please contact our customer service team, and we will resolve the issue promptly.
Is there an extra charge for winter shipping materials?
Yes, there is a small additional charge for heat packs. This fee ensures your plants are adequately protected from cold weather.
Can I send plants as gifts?
Absolutely! During checkout, you can select the option to mark your order as a gift. You can also include a personalized message for the recipient.
Can I customize my order?
If you have specific requests or need assistance with a custom order, please contact our customer service team. We will do our best to accommodate your needs.
HOUSEPLANT CARE AND INFORMATION
What houseplants do you offer?
We offer a wide variety of houseplants including foliage plants, flowering plants, they can be of different size, depending on the demands. Each plant is categorized on our website for easy browsing.
How do I choose the right plant for my home or office?
Consider the lighting conditions, space, and care level you can provide. Each plant on our site includes detailed care instructions, preferred light conditions, and size specifications to help you make an informed decision.
How do I care for my new plant?
Each plant has a detailed care guide on our website with tips and advice on how to care for different types of houseplants.
What precautions should I take when receiving plants in winter?
When receiving plants in winter, bring the package inside as soon as possible to prevent exposure to cold temperatures. Allow the plant to gradually acclimate to the indoor environment before removing it from the packaging.