Introduction

At Rooted Friends, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

• Personal Information: We collect information that you provide to us when you register on our site, place an order, subscribe to our newsletter, or fill out a form. This may include your name, email address, mailing address, phone number, and payment information.
• Non-Personal Information: We collect non-personal information such as your browser type, IP address, and the pages you visit on our site. This information is used to improve our website and services.

How We Use Your Information

• Processing Orders: Your personal information is used to process and fulfill your orders, including sending order confirmations, shipping notifications, and handling returns or exchanges.
• Customer Service: We use your information to respond to your inquiries, provide customer support, and send important updates related to your account or orders.
• Marketing: With your consent, we may use your email address to send you newsletters, promotions, and special offers. You can opt out of these communications at any time by following the unsubscribe instructions in the email.
• Site Improvement: We analyze non-personal information to understand how our website is used, improve our services, and enhance user experience.

How We Protect Your Information

• Data Security: We implement a variety of security measures to maintain the safety of your personal information. This includes using SSL encryption to protect sensitive information transmitted online and restricting access to your personal information to authorized personnel only.
• Payment Security: All payment transactions are processed through secure payment gateways and are not stored or processed on our servers.

Sharing Your Information

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, and serving you. These third parties are obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Cookies and Tracking

• Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture and remember certain information.
• Third-Party Analytics: We use third-party analytics services, such as Google Analytics, to analyze how users interact with our website. These services use cookies and other tracking technologies to collect data about your use of our site and report website trends.

Your Rights

• Access and Correction: You have the right to access and correct any personal information we hold about you. If you wish to update your information, please contact us through Contact Form.
• Data Deletion: You have the right to request the deletion of your personal information. To do so, please contact us through Contact Form. Please note that we may need to retain certain information for legal or administrative purposes.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of our website after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us though Contact Form

Thank you for trusting Rooted Friends with your personal information. We are committed to protecting your privacy and ensuring a secure and enjoyable shopping experience.